同步卡住
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Outdated translations are marked like this.
有时,当您的帐户正在同步,仪表板上显示的同步状态会定格在某个百分比(通常在10%)。这说明同步出现了问题,正在停止或暂停同步过程。
确保您正在阅读正确的指南
在我们有多个关于同步问题的解决指南,在继续阅读之前,请确保你正阅读的是为你的问题准备的,要查看同步问题总览,请前往 同步错误。
这些问题略有不同,可能需要不同的步骤,因此我们将它们分成单独的指南。
DO NOT
- Delete your Neos data/database or cache files. Doing this will likely make you lose your unsynced items, and can cause other side effects
- Try to save and sync any more items/worlds. Doing this will add to your sync queue and if your items/worlds are not syncing properly.
- Click "Exit & Save Homes". Doing this will also add to your sync queue.
- Send any objects or voice messages through the Contacts tab. Doing this will also add to your sync queue and will not send until any syncing issues are fixed.
- Change any settings. Doing this will also add to your sync queue and will not save properly until any syncing issues are fixed.
- Reinstall Neos. Doing this does not help syncing issues, as these are stored in a separate location.
诊断一次卡住的同步
修复同步卡住的第一步,是确认它真的卡住了。有时同步可能需要很长时间,或者看起来卡住了,但其实只是它太慢了。跟随以下步骤来确认问题:
- 检查仪表盘中的同步状态。它位于仪表盘的顶栏中,通常显示为“已同步”
- 如果它显示“同步中”,并且后面跟着一个百分比进度,看看进度是否正在变化或是增加。等几分钟后再看看以确保它不只是太慢了。
- 如果它还是不动,那么你的同步进度卡住了!
修复卡住的同步
修复一次正卡住的同步有点挑战性,具体取决于问题所在,因此请务必按照我们的步骤操作。
First, let's try some steps which are common to many sync issues:
- Try restarting Neos, this will re-start the sync process and can sometimes get it unstuck.
- Try disabling any mods, plugins or other modifications you have made to Neos, these may affect syncing.
- 检查你的 日志文件
- 那个离同步卡住时间最近的、其中包含了卡住的同步信息的文件,是你需要检查的。
- 浏览日志文件并寻找问题所在,如果你不确定该怎么做,尝试在 Discord 问问,或者找其他能够帮助你定位到同步卡住信息的人。
- 一旦你找到了关于同步卡住的信息,跟着下面你认为与日志中错误信息最相关的章节来排查问题。
Common Stuck Sync Causes
Name/Link | Example Log File contents | Description |
---|---|---|
Out Of Space | Fail Reason: Out of space |
Your, Neos Account's storage is full. Read the Out Of Space page for more help. |
Too Many Requests | Fail Reason: Response status code does not indicate success: TooManyRequests (429); |
Your computer is making too many requests to Neos at the moment. Read the Too Many Requests for more help. |
Conflict | Anything that has the word "Conflict" | Your have a sync conflict, read the Conflict page for more help. |
其他的问题
如果以上情况都对应不上你的问题, 请在我们的问题跟踪平台上或我们的 Discord 中向我们报告。无论你在这两者中的哪个平台报告,都请务必提供 日志文件.