Clear your database

If all else fails, you'll need to clear your database.

Only do this if

1. You've tried everything else.
2. You've tried speaking to the community in the Discord.
3. You understand the consequences.
4. You're not doing this regularly.

Consequences

Doing this:

1. May lead to data loss including:
   • Wiping your Local Home
   • Resetting your Settings
   • Deleting anything not successfully synced to the Neos Cloud
2. Will require you to login again
3. Will reset your Neos Machine ID
4. Will require you to do the Metaverse Training Center tutorial again. (This can be skipped by using the -SkipIntroTutorial command line argument.

Steps for Windows

1. Push Windows Key + R.
2. Type/Copy this %USERPROFILE%\AppData\LocalLow\ into the Run box that appears.
3. Press Enter or the Ok button.
4. If you want to you can copy or backup the "Solirax" folder, but this is not required.
5. Delete the "Solirax" folder.
6. Restart Neos.

Steps for SteamDeck

SteamDeck Users have two flavors of NeosVR. The Steam OS ARC Linux version that installs files on a "Normal" location and the Proton (Wine) version. In both cases it's required to use the Steam OS in desktop mode to get to these locations.

For Proton on SteamDeck: [file location /home/deck/.local/share/Steam/steamapps/compatdata/740250/pfx/drive_c/users/steamuser/AppData/LocalLow/]

1. Start the Steam OS in Desktop mode
2. In the file browser make sure you "Show Hidden Files"
3. Navigate with the file browser to: /home/deck/.local/share/Steam/steamapps/compatdata/740250/pfx/drive_c/users/steamuser/AppData/LocalLow/
4. If you want to you can copy or backup the "Solirax" folder, but this is not required.
5. Delete the folder "Solirax"

Regularly doing this?

You should NOT be doing this regularly. If you are needing to, please ask in the discord or open a bug on our issue tracker. This is NOT normal and represents a problem that we'd like to resolve.