Whenever possible, it's best to use the official channels for contacting the team with your issue.
- Consider attending our Office Hours for structured question and answer sessions.
- Attend our weekly Twitch Streams to ask questions.
- Attend our monthly update/recap Twitch Streams.
For general feedback about any topic you can:
- Fill out our generalized feedback form which can be filled out anonymously. This goes to a Google Sheet which we periodically review, collate and analyze. Drop anything in there, and we'll take a look and get back to you if it's appropriate.
- If you have a feature request, please open an issue on our GitHub.
- If you have a bug report, please open an issue on our GitHub.
- If you'd like Neos to support additional hardware or peripherals, open an issue on our GitHub.
- If you have a security report about an exploit or problem on Neos, please follow our Security Policy.
Moderation Issues / Inquiries
- If this is a moderation/guidelines/rules matter please open a Moderation Ticket.
Neos / Patreon Account Issues and Perk Claiming
If you have a Neos account issue or Patreon account linking or perk claiming request, please contact Shifty (Shifty#7944) on Discord; she can help you process your requests. Specifically, she can assist with the following:
- Resending a verification token for account registration
- Correcting a misspelled registration email address or display name
- Changing an account's display name
- Linking a Patreon account that uses a separate email from the Neos account (Patreon accounts with the same email address are linked automatically within an approximately six hour window)
- Claiming Patreon perks (custom 2D/3D badges, group creation, and exit message submissions)