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有时，当您的帐户正在同步，仪表板上显示的同步状态会定格在某个百分比（通常在10%）。这说明同步出现了问题，正在停止或暂停同步过程。

确保您正在阅读正确的指南

在我们有多个关于同步问题的解决指南，在继续阅读之前，请确保你正阅读的是为你的问题准备的，要查看同步问题总览，请前往同步错误。

这些问题略有不同，可能需要不同的步骤，因此我们将它们分成单独的指南。

DO NOT

Delete your Neos data/database or cache files. Doing this will likely make you lose your unsynced items, and can cause other side effects
Try to save and sync any more items/worlds. Doing this will add to your sync queue and if your items/worlds are not syncing properly.
Click "Exit & Save Homes". Doing this will also add to your sync queue.
Send any objects or voice messages through the Contacts tab. Doing this will also add to your sync queue and will not send until any syncing issues are fixed.
Change any settings. Doing this will also add to your sync queue and will not save properly until any syncing issues are fixed.
Reinstall Neos. Doing this does not help syncing issues, as these are stored in a separate location.

诊断一次卡住的同步

修复同步卡住的第一步，是确认它真的卡住了。有时同步可能需要很长时间，或者看起来卡住了，但其实只是它太慢了。跟随以下步骤来确认问题：

检查仪表盘中的同步状态。它位于仪表盘的顶栏中，通常显示为“已同步”
如果它显示“同步中”，并且后面跟着一个百分比进度，看看进度是否正在变化或是增加。等几分钟后再看看以确保它不只是太慢了。
如果它还是不动，那么你的同步进度卡住了！

修复卡住的同步

修复一次正卡住的同步有点挑战性，具体取决于问题所在，因此请务必按照我们的步骤操作。

First, let's try some steps which are common to many sync issues:

Try restarting Neos, this will re-start the sync process and can sometimes get it unstuck.
Try disabling any mods, plugins or other modifications you have made to Neos, these may affect syncing.

检查你的日志文件
那个离同步卡住时间最近的、其中包含了卡住的同步信息的文件，是你需要检查的。
浏览日志文件并寻找问题所在，如果你不确定该怎么做，尝试在 Discord 问问，或者找其他能够帮助你定位到同步卡住信息的人。
一旦你找到了关于同步卡住的信息，跟着下面你认为与日志中错误信息最相关的章节来排查问题。

Common Stuck Sync Causes

Name/Link	Example Log File contents	Description
Out Of Space	`Fail Reason: Out of space`	Your, Neos Account's storage is full. Read the Out Of Space page for more help.
Too Many Requests	`Fail Reason: Response status code does not indicate success: TooManyRequests (429);`	Your computer is making too many requests to Neos at the moment. Read the Too Many Requests for more help.
Conflict	Anything that has the word "Conflict"	Your have a sync conflict, read the Conflict page for more help.

其他的问题

如果以上情况都对应不上你的问题，请在我们的问题跟踪平台上或我们的 Discord 中向我们报告。无论你在这两者中的哪个平台报告，都请务必提供日志文件.

@@ Line 1: / Line 1: @@
 <languages/>
-有时，当您的帐户同步时，仪表板上显示的同步状态会定格在某个百分比（通常在10%）。这说明同步出现了问题，正在停止或暂停同步过程。
+<div class="mw-translate-fuzzy">
+有时，当您的帐户正在同步，仪表板上显示的同步状态会定格在某个百分比（通常在10%）。这说明同步出现了问题，正在停止或暂停同步过程。
+</div>
+<div class="mw-translate-fuzzy">
 = 确保您正在阅读正确的指南 =
 在我们有多个关于同步问题的解决指南，在继续阅读'''之前'''，请确保你正阅读的是为你的问题准备的，要查看同步问题总览，请前往 [[Sync Errors | 同步错误]]。
+</div>
 这些问题略有不同，可能需要不同的步骤，因此我们将它们分成单独的指南。
@@ Line 9: / Line 13: @@
 {{Template:TroubleshootingDoNot}}
-= Diagnosing a Stuck Sync =
+= 诊断一次卡住的同步 =
-The first step for fixing a Stuck Sync, is to ensure it really is stuck. Sometimes syncing may take a long time or appear stuck but, it's just being slow. Follow these steps to confirm the issue:
+修复同步卡住的第一步，是确认它真的卡住了。有时同步可能需要很长时间，或者看起来卡住了，但其实只是它太慢了。跟随以下步骤来确认问题：
-# Examine the sync status section of your Dash menu. It is in the top bar of the dash and will usually display "All Synced" in green
+# 检查仪表盘中的同步状态。它位于仪表盘的顶栏中，通常显示为“已同步”
-# If it says "Syncing" and then a percentage, examine this percentage. See if it changes or increases. Give it a few minutes to double check that its not just being slow.
+# 如果它显示“同步中”，并且后面跟着一个百分比进度，看看进度是否正在变化或是增加。等几分钟后再看看以确保它不只是太慢了。
-# If it is still not moving, then you have a stuck sync!
+# 如果它还是不动，那么你的同步进度卡住了！
 = 修复卡住的同步 =
 修复一次正卡住的同步有点挑战性，具体取决于问题所在，因此请务必按照我们的步骤操作。
-# Examine your [[Log Files]]
+First, let's try some steps which are common to many sync issues:
-# The most recent file that shows a stuck sync, should be the one that you examine.
+# Try restarting Neos, this will re-start the sync process and can sometimes get it unstuck.
-# Scroll through it looking for issues, If you're unsure try asking on the Discord and somewhere there will be able to identify where the Stuck Sync message is.
+# Try disabling any mods, plugins or other modifications you have made to Neos, these may affect syncing.
-# Once you've located the message that's related to your stuck sync. Follow the section below which most closely matches the issue you're seeing in the log file.
-== Too Many Requests ==
+<div class="mw-translate-fuzzy">
-If you've found a message that contains something '''like''' this:
+# 检查你的 [[Log Files | 日志文件]]
-<pre>
+# 那个离同步卡住时间最近的、其中包含了卡住的同步信息的文件，是你需要检查的。
-Fail Reason: Response status code does not indicate success: TooManyRequests (429); Substatus: 3200; ActivityId: ....; Reason: (
+# 浏览日志文件并寻找问题所在，如果你不确定该怎么做，尝试在 Discord 问问，或者找其他能够帮助你定位到同步卡住信息的人。
-code : TooManyRequests
+# 一旦你找到了关于同步卡住的信息，跟着下面你认为与日志中错误信息最相关的章节来排查问题。
-message : The request rate is too large. Please retry after sometime. Learn more: http://aka.ms/cosmosdb-error-429,
+</div>
-</pre>
-This error means that there's a rate limit occuring between you and our data storage systems which are a part of the Azure cloud service offerings.
-You can follow these steps to try and resolve it:
+= Common Stuck Sync Causes =
-# Try restarting Neos, this will re-start the sync and try it again.
-# Try waiting for a while before restarting or trying to sync again.
-# Try waiting for a quieter time for Neos traffic before syncing. Later at night or earlier in the morning
-This may take up to 48 hours to resolve.
+{| class="wikitable"
+|-
+! Name/Link !! Example Log File contents !! Description
+|-
+| [[Stuck Sync/Out Of Space|Out Of Space]] || <code>Fail Reason: Out of space</code> || Your, Neos Account's storage is full. Read the [[Stuck Sync/Out Of Space|Out Of Space]] page for more help.
+|-
+| [[Stuck Sync/Too Many Requests|Too Many Requests]] || <code>Fail Reason: Response status code does not indicate success: TooManyRequests (429);</code> || Your computer is making too many requests to Neos at the moment. Read the [[Stuck Sync/Too Many Requests|Too Many Requests]] for more help.
+|-
+| [[Sync Conflict|Conflict]] || Anything that has the word "Conflict" || Your have a sync conflict, read the [[Sync Conflict|Conflict]] page for more help.
+|}
-If you are impatient, then there are some more items you can try. These '''WILL CAUSE DATA LOSS''':
+== 其他的问题 ==
-* Force the Sync to ignore records which are causing it to get stuck. This is done by following the [[Sync Conflict]] guide and using the <code>-DeleteUnsyncedCloudRecords</code> option within this guide.
+如果以上情况都对应不上你的问题， 请在我们的[https://github.com/Frooxius/NeosPublic/issues 问题跟踪平台]上或我们的 Discord 中向我们报告。无论你在这两者中的哪个平台报告，都请务必提供 [[Log Files|日志文件]].
-* You can [[Clear your database]].
-=== Avoiding this problem in the future ===
-The Neos team are aware and are investigating this issue, see the [https://github.com/Neos-Metaverse/NeosPublic/issues/3729 bug report on our issue tracker] for more information. In the mean time, try these recommendations to potentially reduce the amount of times you see it:
-# Avoid repeatedly saving the same object multiple times - For example, waiting a longer period of time between saving copies of worlds or avatars.
-# Avoid saving multiple items at once - For example, don't grab and save every single object you see.
-# Break up your saves, save an item...wait 5 minutes... save another item.
-# Try using your [[Homes|Local Home]] as a Local Backup.
-# Continue posting reports, log files and information on the [https://github.com/Neos-Metaverse/NeosPublic/issues/3729 bug report on our issue tracker]
-# Ask in our discord for more information.
-== Conflicts ==
-If you find a message stating that there is a conflict, you'll need to see [[Sync Conflict]] page instead.
-== Something else? ==
-If you can't find something that matches the above list. Please report it on our [https://github.com/Frooxius/NeosPublic/issues issue tracker] or in our Discord. In both cases make sure to provide a [[Log Files|log file]].
 [[Category:Troubleshooting]]

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