Stuck Sync

Sometimes, when your account is syncing the sync status as shown on the dashboard will stick at various percentages(10% is common). This indicates that there was a problem while syncing that is halting or pausing the sync process.

Ensure you're reading the right guide

We have multiple guides for Sync related matters, please ensure you are reading the correct one for your problem:

• Stuck Sync - For resolving your account syncing when it is "Stuck"
• Sync Error - For resolving an account Sync conflict.

These problems are slightly different and may require differing steps, so we've split them into separate guides.

DO NOT

• Delete your Neos data/database or cache files.
• Try to save and sync any more items/worlds.
• Send any objects or voice messages through the Contacts tab.
• Change any settings.
• Reinstall Neos