Difference between revisions of "Contact Us"
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(Created page with "Whenever possible, it's best to use the official channels for contacting the team with your issue. == General Questions == * Consider attending our Office Hours for struc...") |
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Whenever possible, it's best to use the official channels for contacting the team with your issue. | Whenever possible, it's best to use the official channels for contacting the team with your issue. | ||
| − | + | == General Feedback == <!--T:3--> | |
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| − | == General Feedback == | ||
For general feedback about any topic you can: | For general feedback about any topic you can: | ||
* Fill out our [https://forms.gle/Kbd4w5eo4fzmse519 generalized feedback form] which can be filled out anonymously. This goes to a Google Sheet which we periodically review, collate and analyze. Drop anything in there, and we'll take a look and get back to you if it's appropriate. | * Fill out our [https://forms.gle/Kbd4w5eo4fzmse519 generalized feedback form] which can be filled out anonymously. This goes to a Google Sheet which we periodically review, collate and analyze. Drop anything in there, and we'll take a look and get back to you if it's appropriate. | ||
| − | == Development Inquiries == | + | == Development Inquiries == <!--T:4--> |
* If you have a feature request, please [https://github.com/Neos-Metaverse/NeosPublic/issues/new?assignees=&labels=Enhancement&template=feature_request.md&title= open an issue on our GitHub]. | * If you have a feature request, please [https://github.com/Neos-Metaverse/NeosPublic/issues/new?assignees=&labels=Enhancement&template=feature_request.md&title= open an issue on our GitHub]. | ||
* If you have a bug report, please [https://github.com/Neos-Metaverse/NeosPublic/issues/new?assignees=&labels=Bug&template=bug_report.md&title= open an issue on our GitHub]. | * If you have a bug report, please [https://github.com/Neos-Metaverse/NeosPublic/issues/new?assignees=&labels=Bug&template=bug_report.md&title= open an issue on our GitHub]. | ||
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* If you have a security report about an exploit or problem on Neos, please follow our [https://github.com/Neos-Metaverse/NeosPublic/blob/master/.github/SECURITY.md Security Policy]. | * If you have a security report about an exploit or problem on Neos, please follow our [https://github.com/Neos-Metaverse/NeosPublic/blob/master/.github/SECURITY.md Security Policy]. | ||
| − | == Moderation Issues / Inquiries == | + | == Moderation Issues / Inquiries == <!--T:5--> |
* If this is a moderation/guidelines/rules matter please open a [https://moderation.neos.com Moderation Ticket]. | * If this is a moderation/guidelines/rules matter please open a [https://moderation.neos.com Moderation Ticket]. | ||
| − | == Neos / Patreon Account Issues and Perk Claiming == | + | == Neos / Patreon Account Issues and Perk Claiming == <!--T:6--> |
| − | If you have a Neos account issue or [[Patreon]] account linking or perk claiming request, | + | If you have a Neos account issue or [[Patreon]] account linking or perk claiming request, the official points of contact are to send an email to [mailto:hello@neos.com hello@neos.com], or sending a message to its [https://t.me/+KKM5pekcRsI5ZjY8 Telegram]. This includes: |
* Resending a verification token for account registration | * Resending a verification token for account registration | ||
* Correcting a misspelled registration email address or display name | * Correcting a misspelled registration email address or display name | ||
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* Claiming Patreon perks (custom 2D/3D badges, group creation, and exit message submissions) | * Claiming Patreon perks (custom 2D/3D badges, group creation, and exit message submissions) | ||
| − | == Other == | + | == Neos Foundation == <!--T:7--> |
| − | * If this is a PR/Press/Media inquiry, please reach out at [mailto:hello@neos.com hello@neos.com]. | + | For inquiries related to the Neos Foundation such as: |
| + | * Neos Cloud | ||
| + | * Neos Accounts | ||
| + | * Neos Credits [NCR] | ||
| + | * Queries about funding initiatives and awards | ||
| + | |||
| + | Please reach out at [mailto:hello@neos.com hello@neos.com] or contact us via [https://t.me/+KKM5pekcRsI5ZjY8 Telegram] | ||
| + | |||
| + | == Other == <!--T:8--> | ||
| + | * If this is a PR/Press/Media/Business inquiry, please reach out at [mailto:hello@neos.com hello@neos.com]. | ||
* If this is a query about [[Neos Pro]], please reach out at [mailto:hello@neos.com hello@neos.com]. | * If this is a query about [[Neos Pro]], please reach out at [mailto:hello@neos.com hello@neos.com]. | ||
| + | </translate> | ||
Latest revision as of 15:02, 27 July 2023
Whenever possible, it's best to use the official channels for contacting the team with your issue.
General Feedback
For general feedback about any topic you can:
- Fill out our generalized feedback form which can be filled out anonymously. This goes to a Google Sheet which we periodically review, collate and analyze. Drop anything in there, and we'll take a look and get back to you if it's appropriate.
Development Inquiries
- If you have a feature request, please open an issue on our GitHub.
- If you have a bug report, please open an issue on our GitHub.
- If you'd like Neos to support additional hardware or peripherals, open an issue on our GitHub.
- If you have a security report about an exploit or problem on Neos, please follow our Security Policy.
Moderation Issues / Inquiries
- If this is a moderation/guidelines/rules matter please open a Moderation Ticket.
Neos / Patreon Account Issues and Perk Claiming
If you have a Neos account issue or Patreon account linking or perk claiming request, the official points of contact are to send an email to hello@neos.com, or sending a message to its Telegram. This includes:
- Resending a verification token for account registration
- Correcting a misspelled registration email address or display name
- Changing an account's display name
- Linking a Patreon account that uses a separate email from the Neos account (Patreon accounts with the same email address are linked automatically within an approximately six hour window)
- Claiming Patreon perks (custom 2D/3D badges, group creation, and exit message submissions)
Neos Foundation
For inquiries related to the Neos Foundation such as:
- Neos Cloud
- Neos Accounts
- Neos Credits [NCR]
- Queries about funding initiatives and awards
Please reach out at hello@neos.com or contact us via Telegram
Other
- If this is a PR/Press/Media/Business inquiry, please reach out at hello@neos.com.
- If this is a query about Neos Pro, please reach out at hello@neos.com.