Difference between revisions of "Mentors"

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<div style="text-align: center;>[[File:MentorBadgeNew.png]]</div>
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The Mentors is a volunteer program overseen by Neos Moderation but ran by the Mentor Lead Team. Those who are a part of it are volunteers from the Neos community who in their free time help out, educate, or assist other users if they are confused or uncertain. They aim to provide help, assistance, and support to the entire community. Especially to new players who need guidance. Mentors act as a bit of a social barrier for those who are new to the community.
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[[File:MentorBadgeNew.png|frame|Neos Mentors logo/badge.]]
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The Mentors is a volunteer-based program run by the Mentor Lead Team and overseen by Neos Moderation. Those who are a part of it are volunteers from the Neos community who help out, educate, or assist other users in their free time. They aim to provide help, assistance, and support to the entire community, especially to new players who need guidance. Mentors act as a bit of a social barrier for those who are new to the community.
  
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= What is a Mentor? =  
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= What is a Mentor? = <!--T:52-->
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A Mentor is a member of the community that has volunteered their time to help users of all experience levels. They serve as an essential part of the new user experience by reinforcing the friendly, welcoming community atmosphere that Neos provides.
  
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== How do I Find a Mentor == <!--T:7-->
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A Neos Mentor is a community volunteer that takes their time to impart knowledge, encourages a healthy atmosphere for the community, and welcomes new and older users alike to the platform. Mentors can come in all shapes in sizes such as Leaders, Teachers, Guides, or even someone who is really friendly and helps out.
 
  
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To quote someone's experience with a Mentor.
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Mentors can be identified in-game by their unique green name color and badge (as shown above), and they can be found through a couple of methods.  
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"It's like I had a living NPC showing me around, giving me quests, tutorials, and being super helpful"
 
  
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= What would you do as a Mentor? = <!--T:4-->
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<!--T:9-->
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* Reach out on the [https://discord.gg/neosvr NeosVR Discord] through the #questions-help channel, where you can ping the '''@Neos Mentor''' role to receive help from online mentors.
  
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As a mentor, only in your free volunteered time, you would help users, teach others, introduce users to the community, or even show users the cool content Neos has to offer. If you are unable to assist, teach, or show another user, you will point them in the direction of another Mentor who is available.
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* Include a request for mentors or help in the name of your session. When opening a new world, you will be prompted to give it a name, with the default being “<User name>'s World”. Clicking on this will spawn a keyboard, allowing you to edit the world name.
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= Why would you want to be a Mentor vs just participating in the Community? =
 
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Being a Mentor offers multiple benefits. It gives you a badge to signify you are ready and willing to help, it lets you be in contact and assist with other volunteer teams (Moderation, QC, etc), and also gives you resources and environment to learn and enrich your Neos Experience. It's also a lot of fun to see people so happy about what you do!
 
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= What are the criteria for becoming a Mentor? = <!--T:5-->
 
  
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== What are the Mentor Leads? == <!--T:53-->
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There are no hard criteria, but we are always looking for possible Mentors with the following qualities:
 
  
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# Following the [[Guidelines]] and Mentor Guidelines as community role models.
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# Ensuring you can courteously handle new users and welcome them to the community.
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The role of the Mentor Leads is to oversee the Mentor Program and provide structure, feedback, management, and resources to the program. Every Mentor Lead should be able to autonomously handle things like tweaking the guidelines, correcting grammatical mistakes, implementing quality-of-life changes, and onboarding new applicants.
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# Reporting concerns or issues you find to the appropriate channels. (Bugs, Exploits, Moderation)
 
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# Respect users from all walks of life in Neos.
 
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# Understanding of the Neos Toolset at the most basic level. (Tooltips, Avatars, Worlds, etc)
 
  
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If you're okay with this, then please apply!
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'''Current Mentor Leads can be found on the Mentor Roster (Listed Below), or in the following list;'''
  
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= Who Runs the Mentors? = <!--T:6-->
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The Mentors are currently run by the Mentor Lead Team as a group:
 
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* Caetaena
 
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* Dawky
 
 
* MattyK
 
* MattyK
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* Turk
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* Ikani
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* Lazhannya
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The mentor lead team is lead by Veer, our Chief Moderation Office.
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* BigRedWolfy
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* irick
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* Holy
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* Holy_Water
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* orange
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* Veer (Chief Moderation Officer, Oversees the Mentor Program as a whole)
  
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= How to Find a Mentor = <!--T:7-->
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<!--T:57-->
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(Current as of 26th of October, 2022)
  
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== What is the Criteria for being a Mentor? == <!--T:58-->
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Mentors can be identified in-game by their unique green name color and badge (as shown above), and they can be found through a couple of methods.  
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The willingness to teach and learn, and a baseline of experience with the tools of Neos.
  
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== What comes with the Mentor role? == <!--T:59-->
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* Reach out on the [https://discord.gg/neosvr NeosVR Discord] through the #questions-help channel, where you can ping the '''@Neos Mentor''' role to find free volunteers for help.
 
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<!--T:37-->
 
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* Include a request for mentors or help in the name of your session. When opening a new world you will be prompted to give it a name, with the default as “<User name’s> World”, clicking on this will open a keyboard to edit the name.
 
  
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* Recognition and thanks for their time and assistance as a volunteer.
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* Recognition of their Mentor role via a badge and nameplate colour, enabling users in need of help to more easily seek them out.
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* Access to the Neos Volunteer Team Discord to receive Mentor-related announcements and updates, and to communicate and coordinate with other mentors and members of the other volunteer teams.
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* Access to the Neos Mentor Team Group containing useful teaching materials.
  
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= What is the goal of the Mentors? = <!--T:11-->  
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== How do I become a Mentor? == <!--T:19-->
  
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Mentors was created with 3 Goals:
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Listed in the Mentor Resources below is an Application Form; the process of becoming a Mentor has been largely streamlined and made less opaque by the inclusion of the new Mentor Trainer System, which you can read through in the resources below as well.
  
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= Mentor Resources = <!--T:62-->
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# A dedicated community of helpers for Neos to thrive, grow, and help the rest of the community. Being that core group of people that passionately care and wish well for the platform.
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Below is a list of Front-Facing Documentation & Resources that the Mentor Team uses. All information displayed is fit for public consumption and intended to give one a broad overview of the Mentor Program and what it entails.
  
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# Mentors must be knowledgeable community members volunteering to near new users the basics and provide support during the difficult first couple hours of Neos.
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'''[https://docs.google.com/forms/d/e/1FAIpQLSdRJ2wWft7YJJrgb-nC58fTELMMUSjtAY_9eWfae2Bp43-OSA/viewform Mentor Program Application]'''
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The Front-Facing Application for the Mentor Program. The Mentor Program is open to new applicants.
  
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<!--T:64-->
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# We hope Mentors will maintain a healthy Neos culture by keeping it friendly, helpful, and being a guiding light for the community.
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'''[https://docs.google.com/document/d/1YqsGsLWNrBSG5aIGhqhELpQcVvmno7UAOZH4yhz9TmE/ Mentor Guidelines]'''
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The Mentor Guidelines, listed below in its own translated section.
  
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= Mentor Guidelines == <!--T:16-->  
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'''[https://docs.google.com/spreadsheets/d/1XOwJN7a-tW6K3Y9ytdufiucUMUViWZH8jMR8Zm0dSw4/ Mentor Roster]'''
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The Mentor Program's Roster, displaying current Mentors, Mentor Trainees, their time zones, and their languages.
  
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<!--T:66-->
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'''[https://docs.google.com/document/d/13o202XXb7IU7v7_QGffOU1CAkd6X_tkx8b23kRFrNRE/ Mentor Trainer System]'''
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The Mentor Trainer System, a compulsory system that all new Mentors are put through to establish a baseline of skills and expectations. It functions as an acculturation process, a probationary period, and an onboarding period for the new Mentor.
  
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= [https://docs.google.com/document/d/1YqsGsLWNrBSG5aIGhqhELpQcVvmno7UAOZH4yhz9TmE/ Neos Mentor Guidelines] = <!--T:67-->
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As a result, Mentors are expected to follow an extra subset of <b>[https://docs.google.com/document/d/15thsP8QlcisllNhsP3VZdMadB7DnumHBh9Gj7V_OZrI/edit?usp=sharing Mentor Guidelines]</b> on top of the normal Neos Guidelines.
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Version 1.2
  
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# '''Follow the Neos Usage Guidelines'''
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Mentors are Community Members who volunteer their time to help other Users, both new and experienced.  
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#* You will often be teaching new users and old users, and they will look to you for information on what the guidelines are.
 
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# '''Treat and respect others and agree to disagree.'''
 
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#* Everyone in the community will come from all walks of life. In this environment, people will disagree, but if you can’t respect others despite their differences then you are not a good fit for the program.
 
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# If you have criticisms, be constructive. A lot of situations and moments where you disagree often come from a lack of knowledge, take these opportunities to learn, grow, and teach yourself and others.
 
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# '''The Mentor program is not a place to advertise yourself or your friends.'''
 
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#* Don’t showcase only works you prefer, the Mentors Program isn’t intended for self-promotion. Ensure new users see the full scope of what’s available in the community.
 
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# '''Do not take advantage of new users and indoctrinate them on your beliefs'''
 
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#* This includes beliefs such as political, religious, financial, social, or moral.
 
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#* Indoctrination in this instance is defined as using your influence and knowledge of Neos to force personal views onto others as something socially acceptable.
 
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# Escalate and report moderation issues when guidelines are broken.
 
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#* Being a Mentor is not the same as being a Moderator, nor becoming one. To submit a Moderation report please go here.
 
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#* Reports need to come directly from the user or victim in question, third party reports will not be accepted as this has caused issues in the past.
 
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#* Do not impersonate Neos Moderation. If an incident goes past your capacity to self-moderate, report it through the ticketing system.
 
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# '''You represent the Mentors and Neos as a whole, do not abuse the role.'''
 
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# You officially represent Neos as a volunteer helping hand, this doesn’t give you any authority to use over others. We encourage working with others to solve problems instead.
 
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#* As Mentor, you can share knowledge, help people out, and answer people’s questions, but doesn’t give your the authority to be *right*
 
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#* You also do not speak for Solirax or the Neos Team and should make that clear.
 
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# '''You are the voice for the community, make good use of that. Let us know when things are amiss and identify upcoming problems.'''
 
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#* As a Mentor, you are a valuable source of feedback and insight to community wants and concerns that many of us may not be aware of.
 
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#* Please use discretion when engaging with the community, both on and off the Neos platform. You are a Volunteer and directly represent the platform, do not act in a way that would bring harm to other users or the platform.
 
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# '''Encourage a healthy community!'''
 
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#* Lead by example, not just telling people to follow, or arguing with people.
 
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#* If people don’t agree with your suggestions that’s okay, it takes time to learn or become a part of any community. Please make sure to respect their different approaches.
 
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#* Show appreciation for people’s works, efforts, and knowledge so that they can do the same!
 
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#* Avoid passive-aggressive statements and be clear when explaining issues you have with other users. Encouraging people to talk out their problems is good.
 
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#* Listen! Sometimes it’s just better to sit, listen and think.
 
  
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= How do I become a Mentor? = <!--T:19-->
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<!--T:69-->
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They are important to all Users, especially New Users, and thus should attain a baseline of skills that they are able to demonstrate.
  
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Make sure that you've read the above information carefully.
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<!--T:70-->
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The Role does not come with a quota to fulfill, but rather with an expectation to represent Neos and the friendly, open community that it houses.
  
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Once done you can submit an [https://docs.google.com/forms/d/e/1FAIpQLSdRJ2wWft7YJJrgb-nC58fTELMMUSjtAY_9eWfae2Bp43-OSA/viewform application].
 
  
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When applying keep in mind that:
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#'''Follow the Neos Usage Guidelines'''
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#'''Respect fellow Users'''
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##''Consider personal space, comfort, ear, and eye safety.''
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##''Make sure to consider what the User you’re helping is actually interested in.''
 +
#'''While acting as a Mentor, Avoid Biases and Conflict'''
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##''De-escalate if a situation drifts too far into a discussion/argument.''
 +
##''Personal likes/dislikes and opinions should not be forced upon other Users.''
 +
#'''Do not abuse the Mentor Role'''
 +
##''Do not lie about your rights, impersonate Moderators, or generally put yourself above other Users based on your Role.''
 +
##''Avoid manipulating a User to follow personal beliefs/opinions on the basis of your Mentor Role.''
 +
##''Being a mentor does not grant exclusivity in teaching users. Anyone can teach, and one should not override that teaching unless it violates Neos Usage Guidelines.''
 +
#'''Avoid disruptive Tools/Gadgets'''
 +
##''New Users shouldn't be overwhelmed by displacement gadgets (push tools/guns, gravity tips, hand/proxy grabbers) or loud/bright effects (such as realistic guns, flashbangs or the visual filters found on vapes/bongs).''
 +
##''Similarly, a complex Multi-tool can eschew the new user experience and expectation, keep to simple or default tooltips when possible with new users.''
 +
#'''Act polite and dignified'''
 +
##''Have patience with Users, especially when it comes to technical issues or them needing more time to understand. Do not become pushy.''
 +
##''Remember that the badge comes with recognition and represents the Neos platform to a degree. ''
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#'''Stay open to constructive criticism, listen to feedback'''
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##''Not every possible problem can be covered in the guidelines. If another User, fellow Mentor, or Lead approaches you with an issue, please be considerate and listen.''
  
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<!--T:38-->
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<!--T:72-->
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* Applications do take some time as the leads themselves are also volunteers. You will receive a response from one of the leads within 1-2 weeks if you do apply.
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Not following the Mentor Guidelines as an established Mentor may result in consequences, which can range from a warning to removal from the Program.
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* Becoming a Mentor is not a path to Moderation. There will be a Moderation application further in the future as more info arises.
 
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* If a month has passed since you applied, contact one of the leads through the NeosVR Discord.
 
  
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= See Also =
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<!--T:73-->
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For other resources see:
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Removal Decisions will always be made by the Mentor Leads as a whole.
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* [[Guidelines]]
 
 
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Latest revision as of 01:03, 10 May 2023

Other languages:
English • ‎français • ‎čeština • ‎日本語 • ‎한국어
Neos Mentors logo/badge.

The Mentors is a volunteer-based program run by the Mentor Lead Team and overseen by Neos Moderation. Those who are a part of it are volunteers from the Neos community who help out, educate, or assist other users in their free time. They aim to provide help, assistance, and support to the entire community, especially to new players who need guidance. Mentors act as a bit of a social barrier for those who are new to the community.

What is a Mentor?

A Mentor is a member of the community that has volunteered their time to help users of all experience levels. They serve as an essential part of the new user experience by reinforcing the friendly, welcoming community atmosphere that Neos provides.

How do I Find a Mentor

Mentors can be identified in-game by their unique green name color and badge (as shown above), and they can be found through a couple of methods.

  • Reach out on the NeosVR Discord through the #questions-help channel, where you can ping the @Neos Mentor role to receive help from online mentors.
  • Include a request for mentors or help in the name of your session. When opening a new world, you will be prompted to give it a name, with the default being “<User name>'s World”. Clicking on this will spawn a keyboard, allowing you to edit the world name.

What are the Mentor Leads?

The role of the Mentor Leads is to oversee the Mentor Program and provide structure, feedback, management, and resources to the program. Every Mentor Lead should be able to autonomously handle things like tweaking the guidelines, correcting grammatical mistakes, implementing quality-of-life changes, and onboarding new applicants.

Current Mentor Leads can be found on the Mentor Roster (Listed Below), or in the following list;

  • MattyK
  • Ikani
  • Lazhannya
  • BigRedWolfy
  • irick
  • Holy
  • Holy_Water
  • orange
  • Veer (Chief Moderation Officer, Oversees the Mentor Program as a whole)

(Current as of 26th of October, 2022)

What is the Criteria for being a Mentor?

The willingness to teach and learn, and a baseline of experience with the tools of Neos.

What comes with the Mentor role?

  • Recognition and thanks for their time and assistance as a volunteer.
  • Recognition of their Mentor role via a badge and nameplate colour, enabling users in need of help to more easily seek them out.
  • Access to the Neos Volunteer Team Discord to receive Mentor-related announcements and updates, and to communicate and coordinate with other mentors and members of the other volunteer teams.
  • Access to the Neos Mentor Team Group containing useful teaching materials.

How do I become a Mentor?

Listed in the Mentor Resources below is an Application Form; the process of becoming a Mentor has been largely streamlined and made less opaque by the inclusion of the new Mentor Trainer System, which you can read through in the resources below as well.

Mentor Resources

Below is a list of Front-Facing Documentation & Resources that the Mentor Team uses. All information displayed is fit for public consumption and intended to give one a broad overview of the Mentor Program and what it entails.

Mentor Program Application The Front-Facing Application for the Mentor Program. The Mentor Program is open to new applicants.

Mentor Guidelines The Mentor Guidelines, listed below in its own translated section.

Mentor Roster The Mentor Program's Roster, displaying current Mentors, Mentor Trainees, their time zones, and their languages.

Mentor Trainer System The Mentor Trainer System, a compulsory system that all new Mentors are put through to establish a baseline of skills and expectations. It functions as an acculturation process, a probationary period, and an onboarding period for the new Mentor.

Neos Mentor Guidelines

Version 1.2

Mentors are Community Members who volunteer their time to help other Users, both new and experienced.

They are important to all Users, especially New Users, and thus should attain a baseline of skills that they are able to demonstrate.

The Role does not come with a quota to fulfill, but rather with an expectation to represent Neos and the friendly, open community that it houses.


  1. Follow the Neos Usage Guidelines
  2. Respect fellow Users
    1. Consider personal space, comfort, ear, and eye safety.
    2. Make sure to consider what the User you’re helping is actually interested in.
  3. While acting as a Mentor, Avoid Biases and Conflict
    1. De-escalate if a situation drifts too far into a discussion/argument.
    2. Personal likes/dislikes and opinions should not be forced upon other Users.
  4. Do not abuse the Mentor Role
    1. Do not lie about your rights, impersonate Moderators, or generally put yourself above other Users based on your Role.
    2. Avoid manipulating a User to follow personal beliefs/opinions on the basis of your Mentor Role.
    3. Being a mentor does not grant exclusivity in teaching users. Anyone can teach, and one should not override that teaching unless it violates Neos Usage Guidelines.
  5. Avoid disruptive Tools/Gadgets
    1. New Users shouldn't be overwhelmed by displacement gadgets (push tools/guns, gravity tips, hand/proxy grabbers) or loud/bright effects (such as realistic guns, flashbangs or the visual filters found on vapes/bongs).
    2. Similarly, a complex Multi-tool can eschew the new user experience and expectation, keep to simple or default tooltips when possible with new users.
  6. Act polite and dignified
    1. Have patience with Users, especially when it comes to technical issues or them needing more time to understand. Do not become pushy.
    2. Remember that the badge comes with recognition and represents the Neos platform to a degree.
  7. Stay open to constructive criticism, listen to feedback
    1. Not every possible problem can be covered in the guidelines. If another User, fellow Mentor, or Lead approaches you with an issue, please be considerate and listen.

Not following the Mentor Guidelines as an established Mentor may result in consequences, which can range from a warning to removal from the Program.

Removal Decisions will always be made by the Mentor Leads as a whole.

Retrieved from "https://wiki.neosvr.com/index.php?title=Mentors&oldid=65646"