Difference between revisions of "Mentors"

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= Neos Mentors = <!--T:1-->
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[[File:MentorBadgeNew.png|frame|Neos Mentors logo/badge.]]
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The Mentors is a volunteer-based program run by the Mentor Lead Team and overseen by Neos Moderation. Those who are a part of it are volunteers from the Neos community who help out, educate, or assist other users in their free time. They aim to provide help, assistance, and support to the entire community, especially to new players who need guidance. Mentors act as a bit of a social barrier for those who are new to the community.
  
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= What is a Mentor? = <!--T:52-->
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The Neos Mentors is a volunteer program for you as a community member to contribute to Neos in a way that benefits the community and enrich the knowledge of yourself and others. The program is currently managed by Turk.
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A Mentor is a member of the community that has volunteered their time to help users of all experience levels. They serve as an essential part of the new user experience by reinforcing the friendly, welcoming community atmosphere that Neos provides.
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The program is to train those who want to be Leaders, Teachers, Guides, Mentors, or Friendly people in the community and act as a beacon for new or old users to show Neos. I'm sure many of you started on your first day of Neos, unsure of where things are, where to go, or how to use Neos. The tutorial experience is supposed to do this, but as of right now it will be incomplete for some time, and it won't have everything until Neos is "finished". As such, a Mentor is someone who assumes this role to help new users and the community and welcome them to the fold and bridges that gap.
 
  
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== How do I Find a Mentor == <!--T:7-->
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If you wish to apply, please fill out the form here. Please note that your application won't be answered right away as the Mentors are onboarded in waves in relation to concurrent player count. Wave 1 has occurred already, Wave 2 will occur sometime around when the player base hits a higher number then the current. [https://docs.google.com/forms/d/1KA8ekg4WZUT8DjDyb1GqirM44LUycN3Sih5ZnWQLwvg Mentor Application].
 
  
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= What is the Neos Mentors? = <!--T:3-->
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Mentors can be identified in-game by their unique green name color and badge (as shown above), and they can be found through a couple of methods.
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* Reach out on the [https://discord.gg/neosvr NeosVR Discord] through the #questions-help channel, where you can ping the '''@Neos Mentor''' role to receive help from online mentors.
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* Include a request for mentors or help in the name of your session. When opening a new world, you will be prompted to give it a name, with the default being “<User name>'s World”. Clicking on this will spawn a keyboard, allowing you to edit the world name.
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== What are the Mentor Leads? == <!--T:53-->
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The role of the Mentor Leads is to oversee the Mentor Program and provide structure, feedback, management, and resources to the program. Every Mentor Lead should be able to autonomously handle things like tweaking the guidelines, correcting grammatical mistakes, implementing quality-of-life changes, and onboarding new applicants.
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'''Current Mentor Leads can be found on the Mentor Roster (Listed Below), or in the following list;'''
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* MattyK
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* Ikani
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* Lazhannya
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* BigRedWolfy
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* irick
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* Holy
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* Holy_Water
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* orange
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* Veer (Chief Moderation Officer, Oversees the Mentor Program as a whole)
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<!--T:57-->
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(Current as of 26th of October, 2022)
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== What is the Criteria for being a Mentor? == <!--T:58-->
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The willingness to teach and learn, and a baseline of experience with the tools of Neos.
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== What comes with the Mentor role? == <!--T:59-->
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<!--T:60-->
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* Recognition and thanks for their time and assistance as a volunteer.
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* Recognition of their Mentor role via a badge and nameplate colour, enabling users in need of help to more easily seek them out.
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* Access to the Neos Volunteer Team Discord to receive Mentor-related announcements and updates, and to communicate and coordinate with other mentors and members of the other volunteer teams.
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* Access to the Neos Mentor Team Group containing useful teaching materials.
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== How do I become a Mentor? == <!--T:19-->
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Listed in the Mentor Resources below is an Application Form; the process of becoming a Mentor has been largely streamlined and made less opaque by the inclusion of the new Mentor Trainer System, which you can read through in the resources below as well.
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= Mentor Resources = <!--T:62-->
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Below is a list of Front-Facing Documentation & Resources that the Mentor Team uses. All information displayed is fit for public consumption and intended to give one a broad overview of the Mentor Program and what it entails.
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'''[https://docs.google.com/forms/d/e/1FAIpQLSdRJ2wWft7YJJrgb-nC58fTELMMUSjtAY_9eWfae2Bp43-OSA/viewform Mentor Program Application]'''
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The Front-Facing Application for the Mentor Program. The Mentor Program is open to new applicants.
  
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The Neos Mentors is a program to recognize but also train those who want to be Leaders, Teachers, Guides, Mentors, or Friendly people in the community and act as a beacon for new or old users to show Neos. I'm sure many of you started on your first day of Neos, unsure of where things are, where to go, or how to use Neos. The tutorial experience is supposed to do this, but as of right now it will be incomplete for some time and it won't have everything until Neos is "finished". As such, a Mentor is someone who does this role to help new users and welcome them to the fold and bridges that gap. Neos Mentors as a program identity wise will probably change over time, but note that being a Mentor means you an active and helpful community member.
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'''[https://docs.google.com/document/d/1YqsGsLWNrBSG5aIGhqhELpQcVvmno7UAOZH4yhz9TmE/ Mentor Guidelines]'''
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The Mentor Guidelines, listed below in its own translated section.
  
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Right now Neos is very tight knit, but at a cost information is very tribal based, incomplete, or hard to find. Efforts are being made to rectify this but for a platform with many social elements, sometimes the solution needs to be partially social. So by meeting or talking to a Mentor we can push you in the right direction, or talking to the right people in the community who can help. Think of a Mentor as a living NPC to quote from someone's experience, we just want to show you Neos and all it's wonder because that gift of showing someone to Neos is really precious. Nothing more nothing less.
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'''[https://docs.google.com/spreadsheets/d/1XOwJN7a-tW6K3Y9ytdufiucUMUViWZH8jMR8Zm0dSw4/ Mentor Roster]'''
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The Mentor Program's Roster, displaying current Mentors, Mentor Trainees, their time zones, and their languages.
  
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Anyone can be a Mentor, a Mod, a Team Member, or even a Community Member, many of us were Mentors in the early days before many realized we were going to be Mods or Team Members. By being a Mentor its a way of vetting or giving that you little bit of responsibility to see how you'll handle it. By being a part of the mentors you help Neos in more ways then you can imagine.
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'''[https://docs.google.com/document/d/13o202XXb7IU7v7_QGffOU1CAkd6X_tkx8b23kRFrNRE/ Mentor Trainer System]'''
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The Mentor Trainer System, a compulsory system that all new Mentors are put through to establish a baseline of skills and expectations. It functions as an acculturation process, a probationary period, and an onboarding period for the new Mentor.
  
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= [https://docs.google.com/document/d/1YqsGsLWNrBSG5aIGhqhELpQcVvmno7UAOZH4yhz9TmE/ Neos Mentor Guidelines] = <!--T:67-->
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Being a Mentor is volunteer based, but also understand this is not a job. You are not obligated to do this all the time. So overall when you become a mentor, the expectations the role has are typically 3 things
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Version 1.2
  
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# You on your spare time show new users, educate users who may be uninformed, show people in the right direction in moments of confusion, or even show them yourself in an unbiased format showing them all the platform has to offer. There's a bit of excitement for doing a little song and dance for an audience, and it can be gratifying to see people laugh and smile.
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# As a Mentor you'll generally be on the forefront of issues that plague new users. Please, let people know about these or identify them. We can't see every little thing that occurs, and by doing this you help Neos out TONS. Because even I can't know or be ready for everything that can happen.
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Mentors are Community Members who volunteer their time to help other Users, both new and experienced.  
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# Lastly, understand where our flaws are in our guidelines, mentors, mods, team and platform as we try to rectify what you bring to our attention. We try to make Neos to the best it can be, but we also understand we are human and there are limits or issues that we face. We want to address as much as we can if we ever want Neos to be where we all want it one day.
 
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If you understand these 3 points and still want to apply please fill out the form! If you have any questions or concerns please direct them to Turk. After filling out this form, I may be doing a one on one interview with you depending on the results of your application, so after submitting contact Turk directly please to notify him of the next step.
 
  
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= What does the Program aim to Achieve? = <!--T:13-->  
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They are important to all Users, especially New Users, and thus should attain a baseline of skills that they are able to demonstrate.
  
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# Filling the gap right now for information for new users, and also educating old users if they maybe misunderstand how neos works, or how certain guidelines work.
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# Allowing us to hear from the community in a more down to earth approach but also address community problems as well
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The Role does not come with a quota to fulfill, but rather with an expectation to represent Neos and the friendly, open community that it houses.
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# Allow us to have folks be honest with us about our problems and what we can do to improve.
 
  
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= What should you expect from a Mentor? = <!--T:17-->
 
  
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A Mentor generally can have a wide availability of information but they won't be able to answer all questions. So if they cannot answer please do not get upset, they can find someone who can help you. They are as much a community member as you, they just have the ability to be more active and be more aware of what's perceived or who in the community may know whats going on. That's what the Mentors aim to achieve is using the advantage of how the "Tribal Knowledge" or Community Knowledge works right now and spreading it to the rest of the community.
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#'''Follow the Neos Usage Guidelines'''
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#'''Respect fellow Users'''
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##''Consider personal space, comfort, ear, and eye safety.''
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##''Make sure to consider what the User you’re helping is actually interested in.''
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#'''While acting as a Mentor, Avoid Biases and Conflict'''
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##''De-escalate if a situation drifts too far into a discussion/argument.''
 +
##''Personal likes/dislikes and opinions should not be forced upon other Users.''
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#'''Do not abuse the Mentor Role'''
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##''Do not lie about your rights, impersonate Moderators, or generally put yourself above other Users based on your Role.''
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##''Avoid manipulating a User to follow personal beliefs/opinions on the basis of your Mentor Role.''
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##''Being a mentor does not grant exclusivity in teaching users. Anyone can teach, and one should not override that teaching unless it violates Neos Usage Guidelines.''
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#'''Avoid disruptive Tools/Gadgets'''
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##''New Users shouldn't be overwhelmed by displacement gadgets (push tools/guns, gravity tips, hand/proxy grabbers) or loud/bright effects (such as realistic guns, flashbangs or the visual filters found on vapes/bongs).''
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##''Similarly, a complex Multi-tool can eschew the new user experience and expectation, keep to simple or default tooltips when possible with new users.''
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#'''Act polite and dignified'''
 +
##''Have patience with Users, especially when it comes to technical issues or them needing more time to understand. Do not become pushy.''
 +
##''Remember that the badge comes with recognition and represents the Neos platform to a degree. ''
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#'''Stay open to constructive criticism, listen to feedback'''
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##''Not every possible problem can be covered in the guidelines. If another User, fellow Mentor, or Lead approaches you with an issue, please be considerate and listen.''
  
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They can help with things like Avatars, Logix, Worlds, Creations, Audio, Guidelines, Account/Patreon Issues, Tutorials, Wiki as a whole.
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Not following the Mentor Guidelines as an established Mentor may result in consequences, which can range from a warning to removal from the Program.
  
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<!--T:73-->
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Removal Decisions will always be made by the Mentor Leads as a whole.
 
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Latest revision as of 01:03, 10 May 2023

Other languages:
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Neos Mentors logo/badge.

The Mentors is a volunteer-based program run by the Mentor Lead Team and overseen by Neos Moderation. Those who are a part of it are volunteers from the Neos community who help out, educate, or assist other users in their free time. They aim to provide help, assistance, and support to the entire community, especially to new players who need guidance. Mentors act as a bit of a social barrier for those who are new to the community.

What is a Mentor?

A Mentor is a member of the community that has volunteered their time to help users of all experience levels. They serve as an essential part of the new user experience by reinforcing the friendly, welcoming community atmosphere that Neos provides.

How do I Find a Mentor

Mentors can be identified in-game by their unique green name color and badge (as shown above), and they can be found through a couple of methods.

  • Reach out on the NeosVR Discord through the #questions-help channel, where you can ping the @Neos Mentor role to receive help from online mentors.
  • Include a request for mentors or help in the name of your session. When opening a new world, you will be prompted to give it a name, with the default being “<User name>'s World”. Clicking on this will spawn a keyboard, allowing you to edit the world name.

What are the Mentor Leads?

The role of the Mentor Leads is to oversee the Mentor Program and provide structure, feedback, management, and resources to the program. Every Mentor Lead should be able to autonomously handle things like tweaking the guidelines, correcting grammatical mistakes, implementing quality-of-life changes, and onboarding new applicants.

Current Mentor Leads can be found on the Mentor Roster (Listed Below), or in the following list;

  • MattyK
  • Ikani
  • Lazhannya
  • BigRedWolfy
  • irick
  • Holy
  • Holy_Water
  • orange
  • Veer (Chief Moderation Officer, Oversees the Mentor Program as a whole)

(Current as of 26th of October, 2022)

What is the Criteria for being a Mentor?

The willingness to teach and learn, and a baseline of experience with the tools of Neos.

What comes with the Mentor role?

  • Recognition and thanks for their time and assistance as a volunteer.
  • Recognition of their Mentor role via a badge and nameplate colour, enabling users in need of help to more easily seek them out.
  • Access to the Neos Volunteer Team Discord to receive Mentor-related announcements and updates, and to communicate and coordinate with other mentors and members of the other volunteer teams.
  • Access to the Neos Mentor Team Group containing useful teaching materials.

How do I become a Mentor?

Listed in the Mentor Resources below is an Application Form; the process of becoming a Mentor has been largely streamlined and made less opaque by the inclusion of the new Mentor Trainer System, which you can read through in the resources below as well.

Mentor Resources

Below is a list of Front-Facing Documentation & Resources that the Mentor Team uses. All information displayed is fit for public consumption and intended to give one a broad overview of the Mentor Program and what it entails.

Mentor Program Application The Front-Facing Application for the Mentor Program. The Mentor Program is open to new applicants.

Mentor Guidelines The Mentor Guidelines, listed below in its own translated section.

Mentor Roster The Mentor Program's Roster, displaying current Mentors, Mentor Trainees, their time zones, and their languages.

Mentor Trainer System The Mentor Trainer System, a compulsory system that all new Mentors are put through to establish a baseline of skills and expectations. It functions as an acculturation process, a probationary period, and an onboarding period for the new Mentor.

Neos Mentor Guidelines

Version 1.2

Mentors are Community Members who volunteer their time to help other Users, both new and experienced.

They are important to all Users, especially New Users, and thus should attain a baseline of skills that they are able to demonstrate.

The Role does not come with a quota to fulfill, but rather with an expectation to represent Neos and the friendly, open community that it houses.


  1. Follow the Neos Usage Guidelines
  2. Respect fellow Users
    1. Consider personal space, comfort, ear, and eye safety.
    2. Make sure to consider what the User you’re helping is actually interested in.
  3. While acting as a Mentor, Avoid Biases and Conflict
    1. De-escalate if a situation drifts too far into a discussion/argument.
    2. Personal likes/dislikes and opinions should not be forced upon other Users.
  4. Do not abuse the Mentor Role
    1. Do not lie about your rights, impersonate Moderators, or generally put yourself above other Users based on your Role.
    2. Avoid manipulating a User to follow personal beliefs/opinions on the basis of your Mentor Role.
    3. Being a mentor does not grant exclusivity in teaching users. Anyone can teach, and one should not override that teaching unless it violates Neos Usage Guidelines.
  5. Avoid disruptive Tools/Gadgets
    1. New Users shouldn't be overwhelmed by displacement gadgets (push tools/guns, gravity tips, hand/proxy grabbers) or loud/bright effects (such as realistic guns, flashbangs or the visual filters found on vapes/bongs).
    2. Similarly, a complex Multi-tool can eschew the new user experience and expectation, keep to simple or default tooltips when possible with new users.
  6. Act polite and dignified
    1. Have patience with Users, especially when it comes to technical issues or them needing more time to understand. Do not become pushy.
    2. Remember that the badge comes with recognition and represents the Neos platform to a degree.
  7. Stay open to constructive criticism, listen to feedback
    1. Not every possible problem can be covered in the guidelines. If another User, fellow Mentor, or Lead approaches you with an issue, please be considerate and listen.

Not following the Mentor Guidelines as an established Mentor may result in consequences, which can range from a warning to removal from the Program.

Removal Decisions will always be made by the Mentor Leads as a whole.

Retrieved from "https://wiki.neosvr.com/index.php?title=Mentors&oldid=65646"