Moderation

For Neos, ensuring everyone has a great and safe time is very important. Every user should ensure that they are reading, understanding and abiding by Neos' Guidelines.

Session Owner Moderation

When disputes or issues arise, the first course of action should be to practice self moderation and resolutions. Start by talking to the user and informing them that they are doing something that you as the session owner won't allow or that breaks the Guidelines. If they continue warn them that they may face action if they continue.

When you need to take action as a session owner you can:

• Kick a User
• Ban a User from the Current Session
• Ban a User from all of your current and future sessions
• Mute Users for just you
• Silence a User for all users in the entire Session

When more support is needed or the problem is escalating to the wider Neos community, you should contact Neos' Moderator Team with your issue.

Session Guest / Regular User Moderation

Start again by attempting to speak to the user, inform them that you don't like what they're currently doing. Speak to the session owner too and let them know what's going on so that they can act.

If support is needed or the problem is escalating to the wider Neos community, you should contact Neos' Moderator Team with your issue.

Moderator Team

A team of moderators is available to help out with moderation in and around Neos. The following Neos Users are Moderators:

• Chief Moderation Officer: Veer
• Moderators
  • Canadian Git
  • Conduit
  • Cyro
  • Dante
  • June
  • Kal
  • Purple Juice
  • H3BO3
  • Ryuvi
  • Sykes
  • Tatsu Kimiero
  • Turk
  • Vigilabo

Some Neos Team Members also have the Moderator Badge on top of the regular Moderator Badge, please try to contact a Moderator before contacting these users:

• Coffee
• Lewis Snow
• 0utsider89
• Shifty

There may be more here, I may be forgetting some users, feel free to edit - Prime

Moderator Badge

Moderators can be spotted in game by a Silver Neos Logo which contains a Shield:

Moderator Capabilities

In response to moderation issues the moderation team may carry out actions against a user or situation. These include:

• Preventing a User from joining Public Neos Sessions. Users affected by this may still join Private Sessions or sessions that they are invited to
• Causing a user to be muted by default when they join any session. Users in the session can unmute them at their discretion
• Permanently banning a User from the entirety of Neos
• Looking up the owner of an asset or item within an inventory, see this GitHub Issue for more context.

References

• Steam Announcement on Moderation - https://github.com/Frooxius/NeosPublic/issues/1172#issuecomment-712167815
• GitHub Issue about Moderation - https://github.com/Frooxius/NeosPublic/issues/1172
• Public Discord conversation about a muted user - https://discord.com/channels/402159838827905024/439422161657135106/764729583056060426