シンクスタック

アカウントのシンク中に、ダッシュボードに表示されるシンク状態がさまざまな割合で固まることがあります（一般的には10％）。これは、シンク中に問題が発生し、シンクプロセスが中断または一時停止していることを示しています。

正しいガイドを読んでいることを確認してください

シンクに関連する問題については、複数のガイドSync Errors/jaを用意していますので、自分の問題に適したガイドを読んでください。

これらの問題は微妙に異なり、必要な手順も異なる可能性があるため、別のガイドに分割しています。

シンクエラー発生時の禁止事項

• Neosのデータ、データーベースまたはキャッシュファイルを削除する。
• アイテムやワールドを保存して同期しようとする。
• "ホームを保存して終了"をクリックする。
• 「フレンド」タブからオブジェクトや音声メッセージを送信する。
• 設定を変更する。
• Neosを再インストールする。

Diagnosing a Stuck Sync

The first step for fixing a Stuck Sync, is to ensure it really is stuck. Sometimes syncing may take a long time or appear stuck but, it's just being slow. Follow these steps to confirm the issue:

1. Examine the sync status section of your Dash menu. It is in the top bar of the dash and will usually display "All Synced" in green
2. If it says "Syncing" and then a percentage, examine this percentage. See if it changes or increases. Give it a few minutes to double check that its not just being slow.
3. If it is still not moving, then you have a stuck sync!

Fixing a Stuck Sync

Fixing a stuck sync, is a little challenging depending on what exactly is wrong so make sure to follow our steps.

1. Examine your Log Files
2. The most recent file that shows a stuck sync, should be the one that you examine.
3. Scroll through it looking for issues, If you're unsure try asking on the Discord and somewhere there will be able to identify where the Stuck Sync message is.
4. Once you've located the message that's related to your stuck sync. Follow the section below which most closely matches the issue you're seeing in the log file.

Too Many Requests

If you've found a message that contains something like this:

Fail Reason: Response status code does not indicate success: TooManyRequests (429); Substatus: 3200; ActivityId: ....; Reason: (
code : TooManyRequests
message : The request rate is too large. Please retry after sometime. Learn more: http://aka.ms/cosmosdb-error-429, 

This error means that there's a rate limit occuring between you and our data storage systems which are a part of the Azure cloud service offerings.

You can follow these steps to try and resolve it:

1. Try restarting Neos, this will re-start the sync and try it again.
2. Try waiting for a while before restarting or trying to sync again.
3. Try waiting for a quieter time for Neos traffic before syncing. Later at night or earlier in the morning

This may take up to 48 hours to resolve.

If you are impatient, then there are some more items you can try. These WILL CAUSE DATA LOSS:

• Force the Sync to ignore records which are causing it to get stuck. This is done by following the Sync Conflict guide and using the -DeleteUnsyncedCloudRecords option within this guide.
• You can Clear your database.

Avoiding this problem in the future

The Neos team are aware and are investigating this issue, see the bug report on our issue tracker for more information. In the mean time, try these recommendations to potentially reduce the amount of times you see it:

1. Avoid repeatedly saving the same object multiple times - For example, waiting a longer period of time between saving copies of worlds or avatars.
2. Avoid saving multiple items at once - For example, don't grab and save every single object you see.
3. Break up your saves, save an item...wait 5 minutes... save another item.
4. Try using your Local Home as a Local Backup.
5. Continue posting reports, log files and information on the bug report on our issue tracker
6. Ask in our discord for more information.

Conflicts

If you find a message stating that there is a conflict, you'll need to see Sync Conflict page instead.

Something else?

If you can't find something that matches the above list. Please report it on our issue tracker or in our Discord. In both cases make sure to provide a log file.