Difference between revisions of "Clear your database"
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| + | <languages/> | ||
| + | <translate> | ||
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If all else fails, you'll need to clear your database. | If all else fails, you'll need to clear your database. | ||
| + | __TOC__ | ||
| − | <div style="font-size: | + | <div style="font-size:1.5em;"> |
| − | = | + | = Only do this if = <!--T:2--> |
# You've tried [[:Category:Troubleshooting|everything else]]. | # You've tried [[:Category:Troubleshooting|everything else]]. | ||
# You've tried speaking to the community in the [https://discord.gg/neosvr|Neos Discord]. | # You've tried speaking to the community in the [https://discord.gg/neosvr|Neos Discord]. | ||
# You understand the [[#Consequences|consequences]]. | # You understand the [[#Consequences|consequences]]. | ||
| − | # You're not doing this regularly. | + | # You're not doing this [[#Regularly_doing_this.3F|regularly]]. |
</div> | </div> | ||
| − | = Consequences = | + | = Consequences = <!--T:3--> |
Doing this: | Doing this: | ||
| − | # '''May lead to data loss | + | # '''May lead to data loss''' including: |
| + | #* Wiping your [[Homes#Local Home|Local Home]] | ||
| + | #* Resetting your Settings | ||
| + | #* Deleting anything not successfully synced to the Neos Cloud | ||
# Will require you to login again | # Will require you to login again | ||
| − | # Will reset your Neos Machine ID | + | # Will reset your Neos [[Machine ID]] |
# Will require you to do the Metaverse Training Center tutorial again. (This can be skipped by using the <code>-SkipIntroTutorial</code> [[Command Line Arguments|command line argument]]. | # Will require you to do the Metaverse Training Center tutorial again. (This can be skipped by using the <code>-SkipIntroTutorial</code> [[Command Line Arguments|command line argument]]. | ||
| − | = Steps = | + | = Steps = <!--T:4--> |
# Push Windows Key + R. | # Push Windows Key + R. | ||
| − | # Type/Copy this <code>%USERPROFILE%\AppData\LocalLow | + | # Type/Copy this <code>%USERPROFILE%\AppData\LocalLow\</code> into the Run box that appears. |
# Press Enter or the Ok button. | # Press Enter or the Ok button. | ||
| − | # If | + | # If you want to you can copy or backup the "Solirax" folder, but this is not required. |
| − | # Delete the folder. | + | # Delete the "Solirax" folder. |
# Restart Neos. | # Restart Neos. | ||
| + | |||
| + | = Regularly doing this? = <!--T:5--> | ||
| + | You should '''NOT''' be doing this regularly. If you are needing to, please ask in the [https://discord.gg/neosvr discord] or open a [https://github.com/Neos-Metaverse/NeosPublic/issues/new?assignees=&labels=Bug&template=bug_report.yml bug] on our issue tracker. This is NOT normal and represents a problem that we'd like to resolve. | ||
| + | |||
| + | <!--T:6--> | ||
| + | [[Category:Troubleshooting]] | ||
| + | </translate> | ||
Revision as of 00:09, 23 January 2023
If all else fails, you'll need to clear your database.
Only do this if
- You've tried everything else.
- You've tried speaking to the community in the Discord.
- You understand the consequences.
- You're not doing this regularly.
Consequences
Doing this:
- May lead to data loss including:
- Wiping your Local Home
- Resetting your Settings
- Deleting anything not successfully synced to the Neos Cloud
- Will require you to login again
- Will reset your Neos Machine ID
- Will require you to do the Metaverse Training Center tutorial again. (This can be skipped by using the
-SkipIntroTutorialcommand line argument.
Steps
- Push Windows Key + R.
- Type/Copy this
%USERPROFILE%\AppData\LocalLow\into the Run box that appears. - Press Enter or the Ok button.
- If you want to you can copy or backup the "Solirax" folder, but this is not required.
- Delete the "Solirax" folder.
- Restart Neos.
Regularly doing this?
You should NOT be doing this regularly. If you are needing to, please ask in the discord or open a bug on our issue tracker. This is NOT normal and represents a problem that we'd like to resolve.