The Neos Moderation Team's Weekly office hours.
Here are the notes from 04 Dec 2022.
These are rough notes dictated by Raith using Voice Typing so they may not be the best. If there are errors please edit away!
Here's the audio recording for today's Moderation Office Hours (with silences cut out):
Please do remember to check our Roadmaps as a lot of questions here are partially covered there. Do continue to ask them but the roadmaps are there for you to read:
Please make tickets! We love tickets!.
The next Moderation Team Office hours will be back next week!
Lexevo: How well does the moderation ticket system work for handling the different types of moderation tickets?
Raith: And the answer to that is it works rather well. The system is quite robust. Most of the actions can be taken, noted down, and it's relatively easy for moderation to use.
Lexevo: How effective would you think a moderation ticket would work for reporting personal attacks on people, where a large group ostracizes an individual for something that the group dislikes, but isn't against the guidelines?
Raith: Now that's a very good question and let's have a good think on that one. The ticket system can work very well in this regard because attachments can be put on to the ticket system we can link tickets together, so we know which tickets relate to other tickets. So, you can sort of say, well this ticket, this ticket and this ticket are related, and it gives us a list of all the tickets that are related to each other. So, we can compile enough information, to see what's going on.
AnadiaShark: General question here, which is a bit of a general VR question since it's quiet. Any suggestions for people who get motion sick in VR? Any tips? I can only play for about an hour
Raith: So, my main advice on this one is just do as you say you can only play for an hour, but just try and you know, do some stuff that might actually make you motion sick, funnily enough. I sort of did trial by fire myself. But if it does become too much of a problem, you could take the headset off. Another thing you could do is just close your eyes for a few minutes. Just try and relax, do a bit of breathing and everything. That usually helps, Other than that, just have a look at features of the Neos client that you can turn on, for example, snap turning. Now the funny thing is I find snap turning actually is worse for me and that makes me motion sick in VR.
epicEaston197: I've been seeing an unfortunate pattern recently that people are treating contacts plus sessions as private. Can you please remind people that this is indeed not the case?
Raith: Contacts plus sessions are supposed to be safe for work unless they are hidden. So yes, just a note that if your session is not hidden, you really should not be doing not safe for work stuff in that session.
Lexevo: Who should we talk to, or should a ticket be created, if something is a potential exploit, but the person isn't sure yet if it is an exploit and needs help figuring it out?
Raith: In this case I would probably still make a ticket and just put down that you have a feeling this could be a potential exploit that should be looked into. We do have an exploit category on our ticket system which allows you to file this. Not all the moderation team will see that one it actually gets forwarded to our technical side of things and they see those tickets and can work that out accordingly.
Lexevo: Not sure if this can be public information, but how many moderators need to be present to make a decision on a ticket?
Raith: Usually, the minimum is about two or three moderators. The moderator's always chip in on tickets, they are fantastic on it and there's always a discussion on every single ticket that happens on our discord
Lexevo: Do DMCA requests often happen?
Raith: Can't comment on that one sorry