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The Neos Moderation Team's Weekly office hours.

Here are the notes from 17 July 2022.

These are rough notes typed by CanadianGit, shamelessly stealing ProbablePrime's formatting. If there are errors please edit away!


Please do remember to check our Roadmaps as a lot of questions here are partially covered there. Do continue to ask them but the roadmaps are there for you to read:

Please make tickets! We love tickets!.

The next Moderation Team Office hours will be back next week!


RaviidDidsdale — Today at 16:04 First Question: What was the reason behind the mentor programs existence? And would you say it has been a success?

  • A number of motivations influenced the original founding of the mentor program, but to myself the salient goal was to provide recognition and a place for collaboration for users who wanted to help other users, often those new to the platform. In this regard, I think it has been a great success, but we're always interested in ways we could improve it.

Ruskin — Today at 16:07 May I ask what first inspired you personally to join the Neos team?

  • Slightly different from spoken answer - the Neos team has always been a good people making an interesting project. It wasn't just folks making a good product they could sell, but they were making a community they wanted to be a part of - and I felt the same, so the motivation to join was always there.

Ruskin — Today at 16:10 Have you faced many, if any, challanges when it comes to moderating the Neos community specifically?

  • The only main challenge is the degree to which the community is interested in being part of crafting guidelines and offering their own perspectives. This is not a bad challenge by any means, it's a great thing - it makes the guidelines more robust and the community happier to follow the end result, but it does require a good of bit work sometimes.

Ruskin — Today at 16:13 In your experience what is the Most common thing people seek mentorship about?

  • Mixed answers from the panel - the UI, setting up avatars, figuring out how to make gestures on platform were all mentioned.

Pan Pan <3 (They/Them) — Today at 16:13 How do you think Moderation will change if Neos ever becomes a more populated platform?

  • We expect to expand our current framework of staff member leadership with volunteer moderators, while working to provide the community with additional tools to help self moderate.

RaviidDidsdale — Today at 16:13 What about moderating really makes you tick?

  • Nothing about the job itself. All tasks for it are either mundane or quite enjoyable, such as engaging with the community. I am occasionally irked by the bad behaviours users have, but working in moderation allows me to help with those cases in the community.

Alps Splash — Today at 16:19 How has the moderation improved since you started and what is your favorite tools in moderation?

  • The ticket system - currently built and maintained by Raith. It helped bring moderation from a collection of people you could reach out to individually to a well organized team that can respond to incidents.

Ruskin — Today at 16:21 You are very well spoken, CanadianGit, Does this stem from your history as a moderator, or is this something you have developed elsewhere?

  • I have some history with jobs and education that included speaking with the public, and have had the enjoyable opportunity to keep up those skills since joining the Neos team.

RaviidDidsdale — Today at 16:22 Last question. What would you do if you won the lottery? I apologise for the complete and utter irrelevence of everything i have asked.

  • Stay working with Neos, even if I would likely quit my day job.

Sharkmare — Today at 16:24 Where do you see things at in a year ?

  • Moving forward.

Alps Splash — Today at 16:26 Besides the ticketing system is there any other tools that you favor?

  • Self moderation tools as is are a good start - they let hosts act as moderators in their own right whenever they start their own session, but I am most excited for future tools. User blocking and content tagging will greatly help users curate their own Neos experience in a way we hope will remove many conflicts.

rampa_3 (UTC +1, DST UTC +2) — Today at 16:27 Talking blocking, I feel Neos should keep count of users blocking one person, since it could make moderation easier by having the system rise a red flag for you when for example person gets more than X blocks in Y time.

  • We are not currently planning to track how users engage with the blocking system, and have no intention to implement an automated system that would apply a penalty to any user based on other reports, but we may discuss better ways the blocking system could assist moderation when it releases.

Alps Splash — Today at 16:28 If moderation was a thing of the past, what other job in Neos would you be interested doing?

  • I don't anticipate moderation will ever completely go away, but I'd be happy to continue to collect feedback from the community on all our areas of development if moderation had a reduced need.