OfficeHours:Moderation-Team:2022-06-05

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The Neos Moderation Team's Weekly office hours.

Here are the notes from 05 June 2022.

These are rough notes typed by CanadianGit, shamelessly stealing ProbablePrime's formatting. If there are errors please edit away!

Summary

Please do remember to check our Roadmaps as a lot of questions here are partially covered there. Do continue to ask them but the roadmaps are there for you to read:

Please make tickets! We love tickets!.


The next Moderation Team Office hours will be back next week!


Questions

Sharkmare — Today at 16:05 On the report form the anonymous report link is a bit visually hard for people to realize its in fact a link ddue to the red text, any plans to maybe overhaul that to make it clearer visually

  • Passed on to the dev (Raith) in charge of running the ticket site updates.

Kipp - GunGryphon — Today at 16:08 Other than the screenshot metadata, is there other good sources of information to reference when putting together a report (say for a griefer who obscures their name and leaves quickly thereafter).

  • We generally recommend attaching all available information when making a ticket, including logs, even if the incident may have not been captured by them - such as verbal harassment. The logs will still confirm the presence of the user in the session, which assist in moderation's later investigation.

Lexevo — Today at 16:23 How difficult is it for you guys to make sure that the guidelines in writing are worded properly? Because there has been a few changes recently, more specific to wording, I assume that it can sometimes be difficult to get wording like that just right

  • It is often a difficult process, but saliently, it is a continuous one. We do not anticipate the guidelines, any section of it, to be perfect currently. We're always open to feedback on improvements and additions, and highlight scenarios we may not have previously considered. This always leads to updates in wording, but this is a good thing - every draft the guidelines get a little better.

rampa_3 (UTC +1, DST UTC +2) — Today at 16:26 AH! Idea - since modding is now publicly acknowledged, I feel maybe some guidelines on what type of intel is OK to discuss publicly and what not might be useful, since modders essentially see under the hood.

  • You can bring this up at Prime's office hours if you want an explanation as it relates to posting info on the wiki, but generally, now that we have a mod policy in place that highlights some mods are allowed on Neos, it seems like it wouldn't be in violation of that policy to discuss basic methods to create mods or develop tutorials.

Lexevo — Today at 16:30 'cause I asked a question through moderation about something similar recently, for making a 3rd part launcher for neos. The moderator who replied said that it would be in violation of the eula, but the wording is vague enough that I think I can still make it without breaking the eula if I make small changes that don't mess with any of the Neos files

  • Placing Neos within a third party launcher is likely in violation of the Neos EULA, though infractions here are handled by the company itself rather than moderation. You can suggest ask whether work-arounds would be fine under the EULA in the moderation ticket system, though we're likely going to need to direct you to hello@neos.com for more concrete answers.

rampa_3 (UTC +1, DST UTC +2) — Today at 16:30 How is app passing command line args EULA break?

  • Can't cover this in office hours directly, I'd need to check with some of the dev team to give a concrete answer on what they consider within the EULA or not. I recommend sending the question through the ticket system or to hello@neos.com