Contact Us

Whenever possible, it's best to use the official channels for contacting the team with your issue.

General Questions

• Consider attending our Office Hours for structured question and answer sessions.
• Attend our weekly Twitch Streams to ask questions.
• Attend our monthly update/recap Twitch Streams.

General Feedback

For general feedback about any topic you can:

• Fill out our generalized feedback form which can be filled out anonymously. This goes to a Google Sheet which we periodically review, collate and analyze. Drop anything in there, and we'll take a look and get back to you if it's appropriate.

Development Inquiries

• If you have a feature request, please open an issue on our GitHub.
• If you have a bug report, please open an issue on our GitHub.
• If you'd like Neos to support additional hardware or peripherals, open an issue on our GitHub.
• If you have a security report about an exploit or problem on Neos, please follow our Security Policy.

Moderation Issues / Inquiries

• If this is a moderation/guidelines/rules matter please open a Moderation Ticket.

Neos / Patreon Account Issues and Perk Claiming

If you have a Neos account issue or Patreon account linking or perk claiming request, the official points of contact are to send an email to hello@neos.com, or sending a message to its Telegram. This includes:

• Resending a verification token for account registration
• Correcting a misspelled registration email address or display name
• Changing an account's display name
• Linking a Patreon account that uses a separate email from the Neos account (Patreon accounts with the same email address are linked automatically within an approximately six hour window)
• Claiming Patreon perks (custom 2D/3D badges, group creation, and exit message submissions)

Other

• If this is a PR/Press/Media/Business inquiry, please reach out at hello@neos.com.
• If this is a query about Neos Pro, please reach out at hello@neos.com.