Checkerboard Textures

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If you're running Neos and seeing that all textures or assets in the world are checkerboard like the picture below:

CheckerboardTextures.png

Troubleshooting Steps

When following these steps, each time you try restarting Neos, ensure you are waiting a few minutes to see if stuff will actually load.

Quick Steps

  1. Try restarting Neos
  2. Try restarting your computer and then running Neos again
  3. Try Synchronizing your Clock
  4. Try running Neos again

Computer Settings

Drives

  1. Verify That your main computer drive(usually C:) has enough free space

Internet Settings

  1. Go to your Windows Settings
  2. Select Network & Internet, Proxy
  3. Verify that all proxy settings are disabled.
  4. Double check that you don't have an anti-virus, firewall etc that's blocking Neos
  5. If you're running a VPN please disconnect it
  6. Try running Neos again

Disabling IPV6

  • For Windows 10:
    • Go to Windows Settings
    • Go to Network & Internet
    • Click "Change Adapter Options"
    • Double click on the ethernet or wifi that you are using
    • Click properties
    • Scroll down until you see "Internet Protocol Version 6 (TCP/IPv6)" and turn it off.
    • Click OK
  • Windows 11:
    • Go to Windows Settings
    • Click Network & Internet
    • Click Advanced Network Settings
    • Click "More network adapter options" (A new window will pop up)
    • Double click on the ethernet or wifi you are using
    • Click properties
    • Scroll down until you see "Internet Protocol Version 6 (TCP/IPv6)" and turn it off.
    • Click OK

Keep in mind other programs might complain that this is off. Or some internet features in the future might not work at all without this on. Neos has an item on its roadmap/issue list to support IPV6 Later.

Final Steps

If you're still having trouble, these additional steps may help.

  1. Clearing your cache

How to get further help

If you're still having an issue after trying all of these steps then:

  1. Collect your latest set of Log Files
  2. Ask on our discord ensuring that you include these log files